We all know that customer service seems to be significantly slipping in terms of its quality, consistency, availability, and results, as well as the user experience every day. This seems to be occurring on many digital platforms across the world....
How many of you have ever felt anxious, worried or intimidated at work? Probably most of us. I know I have. These feelings can come from a number of situations....
Some of the economic problems the U.S. is experiencing as we come out of the pandemic/Omicron version are unavoidable and will recede as time goes along....
It's been very interesting to see developments in pricing as the primary dimensions of the pandemic wind down, at least here in the United States. There have been anomalies in a number of different business sectors....
As the pandemic continues to roll on and so many thousands of lives are lost we have seen a very disturbing trend. After the initial outbreaks worldwide, most countries launched an effective effort to flatten the curve by closing down their economies and demanding...
I don’t normally cover political topics in these blogs but intellectual rigor and circumstance forces me to. Republicans in the United States Senate are now discussing what kind of unemployment insurance program if any should follow the expiration of the CARES Act...
It’s funny how things come around again. For a long time over the past number of years many of us in professional communities became highly dismissive of journalism irrespective of whether it’s perspective was on the right or on the left. What we were really...
Science is democracies last bastion. Science is a domain that helps us understand everything in our world and why we and our world work the way we do. Without science our fundamental understanding of our world, our existence, and everything in it would not exist...
Everybody seems to be talking about the PPP (Payroll Protection Plan). This program of course was originated by our federal government to help provide low interest and in some cases non-repayable loans to small businesses to help them manage throughout the pandemic. The thinking behind...
Yes, I’m the first to raise my hand for being guilty. No, I didn’t rob a bank or treat a business colleague badly. What I am guilty of is not utilizing this platform to address one of the major crises of our era....