We all know that customer service seems to be significantly slipping in terms of its quality, consistency, availability, and results, as well as the user experience every day. This seems to be occurring on many digital platforms across the world....
How many of you have ever felt anxious, worried or intimidated at work? Probably most of us. I know I have. These feelings can come from a number of situations....
Some of the economic problems the U.S. is experiencing as we come out of the pandemic/Omicron version are unavoidable and will recede as time goes along....
It's been very interesting to see developments in pricing as the primary dimensions of the pandemic wind down, at least here in the United States. There have been anomalies in a number of different business sectors....
As the pandemic continues to roll on and so many thousands of lives are lost we have seen a very disturbing trend. After the initial outbreaks worldwide, most countries launched an effective effort to flatten the curve by closing down their economies and demanding...
I don’t normally cover political topics in these blogs but intellectual rigor and circumstance forces me to. Republicans in the United States Senate are now discussing what kind of unemployment insurance program if any should follow the expiration of the CARES Act...
Yes, I’m the first to raise my hand for being guilty. No, I didn’t rob a bank or treat a business colleague badly. What I am guilty of is not utilizing this platform to address one of the major crises of our era....
Many of the companies I work with are growing, vital enterprises. As they increase their range of business, their productivity and profitability they find that their project management software is insufficient to manage this growth either on the sales end, in the production side, or...
Many of my clients are young, growing businesses. These companies have reached an initial level of achievement in business development and profitability. They are now adding a management level and other talent in the area of sales and marketing to their team to accommodate the...
As an executive leadership advisor I’ve noticed that often times in business people whether they are C-suite executives or middle managers are hesitant to say things that really need to be said in the business environment. Whether those things involve profitability of the company, interpersonal...